Orika

Terms of Service

Last updated: July 7, 2026

1. Agreement to Terms

These Terms of Service (“Terms”) are a binding agreement between you and Orika, Inc., a Delaware corporation (“Orika,” “we,” “us,” or “our”). They govern your access to and use of the Orika website, and any access to the Orika platform and related services (the “Service”) that is not governed by a subscription agreement described below. By using the website or the Service, you agree to these Terms.

Subscribing law firms. If you use the Service under an Order Form, use of the Service is governed by the Orika Customer Agreement (or another written agreement executed between your firm and Orika), including the Data Processing Addendum. That agreement controls over these Terms with respect to the subscribed Service.

2. The Orika Service

Orika provides an AI-powered phone intake and receptionist agent designed for law firms, including automated call answering, caller intake and lead qualification, message taking, call transcription, automated consultation scheduling, email notifications, and a web dashboard. The Service is available by paid subscription under the Customer Agreement and an Order Form. Nothing on the website constitutes an offer that binds Orika until an Order Form is accepted.

3. Eligibility

The Service is intended for use by licensed law firms and legal organizations. By creating an account, you represent that you are a lawfully operating legal practice or an authorized representative of one, and that you have the authority to bind that organization.

4. Accounts

You must provide accurate, complete, and current information when creating an account, and keep it up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account, and you agree to notify Orika promptly of any unauthorized access or use.

5. Acceptable Use

You agree that you will not:

  • Use the website or Service for any unlawful purpose or in violation of any applicable law or regulation.
  • Attempt to reverse-engineer, decompile, disassemble, or otherwise derive source code from the Service.
  • Interfere with, disrupt, or place an unreasonable burden on the Service or its infrastructure, or attempt to gain unauthorized access to it or to data of any other customer.
  • Resell, sublicense, or make the Service available to any third party except as expressly permitted by your agreement with Orika.
  • Use the website or Service in a manner that violates the rights of any third party, including privacy, intellectual property, or contractual rights.

6. Intellectual Property

The website and the Service, including their software, design, features, content, and documentation, are and remain the exclusive property of Orika, Inc. and are protected by copyright, trademark, and other intellectual property laws. These Terms do not grant you any right, title, or interest in the website or the Service except the limited right to use them in accordance with these Terms. You may not use Orika’s name, logo, or trademarks without our prior written consent.

7. Privacy

Our collection and use of personal information in connection with the website and the Service is described in our Privacy Policy. For subscribing firms, Orika’s processing of personal data within customer data is governed by the Data Processing Addendum.

8. No Legal Advice

Orika is a technology provider, not a law firm. Neither the website nor the Service provides legal advice, and no attorney-client relationship is created with Orika through use of either. Information on the website is provided for general informational purposes only.

9. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND THE SERVICE ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THIS SECTION DOES NOT LIMIT ANY EXPRESS WARRANTIES MADE TO SUBSCRIBING FIRMS IN THE CUSTOMER AGREEMENT.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL ORIKA BE LIABLE UNDER THESE TERMS FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, REGARDLESS OF THE THEORY OF LIABILITY.

ORIKA’S TOTAL AGGREGATE LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS ($100) OR THE AMOUNTS PAID BY YOU TO ORIKA IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. LIABILITY IN CONNECTION WITH A PAID SUBSCRIPTION IS GOVERNED BY THE CUSTOMER AGREEMENT, NOT THESE TERMS.

11. Dispute Resolution and Governing Law

Any dispute arising out of or relating to these Terms will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator, seated in Wilmington, Delaware (with hearings conducted remotely where practicable at either party’s request). Either party may bring an individual claim within the jurisdictional limits of small-claims court, or seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property or confidential information. Any proceeding will be conducted only on an individual basis and not as a class, consolidated, or representative action, and both parties waive any right to a jury trial.

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles.

12. Changes to These Terms

We may update these Terms from time to time. We will post the updated version on this page and update the “Last updated” date, and we will notify account holders of material changes by email or through the dashboard at least thirty (30) days before they take effect. Your continued use of the website or the Service after the effective date of revised Terms constitutes your acceptance of them.

13. General

Entire agreement. These Terms, together with the Privacy Policy, are the entire agreement between you and Orika regarding the website and any use of the Service not governed by the Customer Agreement or another executed agreement.

Severability and waiver. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect. A failure to enforce any right under these Terms is not a waiver of that right.

Assignment. You may not assign these Terms without Orika’s prior written consent. Orika may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets.

14. Contact

If you have questions about these Terms of Service, please contact us at support@withorika.com.