Terms of Service

1. Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between the law firm or legal organization subscribing to the service (“you,” “your,” or “Customer”) and Orika, Inc., a Delaware corporation (“Orika,” “we,” “us,” or “our”). By creating an account, accessing, or using the Orika platform and related services (collectively, the “Service”), you represent that you have the authority to bind the Customer to these Terms and that you agree to be bound by them. If you do not agree, do not use the Service.

2. Description of Service

Orika provides an AI-powered phone intake and receptionist agent designed for law firms. The Service includes, but is not limited to, automated call answering, caller intake and lead qualification, message taking, call transfers to designated staff members, call transcription, automated consultation scheduling through third-party calendar integrations, email notifications, and a web-based dashboard for managing leads, messages, bookings, and firm configuration. The Service is provided on a subscription basis.

3. Eligibility

The Service is intended for use by licensed law firms and legal organizations. By subscribing, you represent that you are a lawfully operating legal practice or authorized representative thereof.

4. Account Registration and Security

To use the Service, you must create an account and provide accurate, complete, and current information. You may invite additional users within your organization to access the account. You are responsible for maintaining the confidentiality of all account credentials, for all activity that occurs under your account, and for promptly notifying Orika of any unauthorized access or use of your account.

5. Subscription, Billing, and Cancellation

Subscription. Access to the Service requires a paid subscription. Subscription plans and pricing are described on our website or in an order form. Subscriptions automatically renew at the end of each billing cycle unless cancelled.

Payment. You agree to pay all fees associated with your subscription plan. All fees are quoted in U.S. dollars, are non-refundable except as expressly stated in these Terms, and are exclusive of taxes. You are responsible for any applicable taxes.

Cancellation. You may cancel your subscription at any time through the dashboard or by contacting us. Cancellation takes effect at the end of your current billing period, and you will retain access to the Service until that date. No partial refunds are provided for unused portions of a billing period.

Price changes. We may change subscription pricing upon at least thirty (30) days’ written notice. Continued use of the Service after a price change takes effect constitutes your acceptance of the new pricing.

6. Acceptable Use

You agree that you will not:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation.
• Provide false, misleading, or deceptive information to callers through the Service.
• Attempt to reverse-engineer, decompile, disassemble, or otherwise derive source code from the Service.
• Interfere with, disrupt, or place an unreasonable burden on the Service or its infrastructure.
• Resell, sublicense, or make the Service available to any third party except authorized users within your organization.
• Use the Service in a manner that violates the rights of any third party, including privacy, intellectual property, or contractual rights.

7. Customer Data and Privacy

Ownership. You retain all rights, title, and interest in the data you or your callers provide through the Service (“Customer Data”), including caller information, lead details, messages, transcripts, and firm configuration data.

License to Orika. You grant Orika a limited, non-exclusive license to use, process, and store Customer Data solely to provide and maintain the Service.

No model training. Orika does not use Customer Data to train, fine-tune, or improve any artificial intelligence or machine learning models. Customer Data is used exclusively to deliver the Service to you.

Data processing. Our processing of Customer Data is governed by our Privacy Policy and our Data Processing Agreement (“DPA”). In the event of a conflict between these Terms and a signed DPA, the DPA will control with respect to the processing of personal data.

Caller consent. You are solely responsible for compliance with all applicable laws governing the collection, use, and disclosure of caller information, including obtaining any necessary caller consent for call transcription, email communications, and the sharing of caller information with third-party services (such as calendar providers) in accordance with applicable federal, state, and local laws. Orika is not responsible for your failure to obtain required consent.

Calendar integrations. The Service may integrate with third-party calendar providers (such as Google Calendar and Microsoft Outlook) to enable automated consultation scheduling. When you or your staff members connect a calendar account, you authorize Orika to access calendar availability data and to create, modify, and delete calendar events on the connected account. Calendar events created by the Service may contain caller personal information, including name, phone number, practice area, and a summary of the caller’s matter. You are responsible for ensuring that the calendar accounts connected to the Service are appropriately secured and that any individuals with access to those calendars handle caller information in accordance with your firm’s professional and confidentiality obligations.

8. AI-Specific Terms

The Service uses artificial intelligence to interact with callers on your behalf. You acknowledge and agree that:

• AI-generated responses may occasionally be inaccurate, incomplete, or contextually inappropriate. Orika does not guarantee the accuracy or completeness of any AI-generated output.
• The Service does not provide legal advice. Nothing said by the AI agent to any caller should be construed as legal counsel, and the Service does not create an attorney-client relationship between your firm and any caller.
• You are responsible for reviewing lead information, messages, transcripts, and consultation bookings generated by the Service and for exercising independent professional judgment before acting on them.
• You are responsible for configuring the AI agent’s behavior, including practice area settings, qualification rules, booking settings, and staff routing, in a manner consistent with your firm’s professional and ethical obligations.
• When consultation scheduling is enabled, the AI agent may automatically assess caller qualification, determine available appointment times based on connected staff calendars, offer time slots to callers, and book consultations without human review prior to confirmation. You are responsible for monitoring scheduled consultations, and Orika does not guarantee the accuracy of availability information or that scheduling conflicts will not occur.

9. Intellectual Property

The Service, including its software, design, features, and documentation, is and remains the exclusive property of Orika, Inc. and is protected by copyright, trademark, and other intellectual property laws. These Terms do not grant you any right, title, or interest in the Service except for the limited right to use it in accordance with these Terms. You may not use Orika’s name, logo, or trademarks without our prior written consent.

10. Confidentiality

Each party may have access to confidential information of the other party in connection with the Service. Each party agrees to use reasonable care to protect the other party’s confidential information and to use it only as necessary to fulfill its obligations under these Terms. This obligation does not apply to information that is publicly available, independently developed, or lawfully received from a third party without restriction.

11. Service Availability

Orika strives to maintain high availability of the Service but does not guarantee uninterrupted or error-free operation. The Service is provided on an “as available” basis. We may temporarily suspend access for maintenance, updates, or circumstances beyond our reasonable control. We will make reasonable efforts to provide advance notice of planned maintenance.

12. Term and Termination

These Terms are effective from the date you first access the Service and continue until your subscription is cancelled or terminated.

Either party may terminate these Terms for convenience by cancelling the subscription as described in Section 5. Orika may also suspend or terminate your access immediately if you breach these Terms, if required by law, or if your use of the Service poses a risk to the security or integrity of the Service or other customers.

Upon termination, your right to use the Service ceases immediately. Orika will retain Customer Data for a reasonable period following termination to allow you to retrieve it upon request. After that period, Orika may delete Customer Data in accordance with our data retention practices. Sections that by their nature should survive termination (including Sections 7, 9, 10, 13, 14, 15, and 16) will survive.

13. Indemnification

By Customer. You agree to indemnify, defend, and hold harmless Orika and its officers, directors, employees, and agents from and against any claims, losses, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Service; (b) your breach of these Terms; (c) your violation of any applicable law or regulation; (d) your failure to obtain required caller consent for transcription or data collection; or (e) any claim by a third party resulting from the information or configuration you provide to the Service.

By Orika. Orika will indemnify, defend, and hold harmless Customer from and against any third-party claims alleging that the Service, as provided by Orika, infringes or misappropriates such third party’s intellectual property rights, and will pay any resulting damages finally awarded or settlement amounts, provided that Customer promptly notifies Orika of the claim and provides reasonable cooperation in the defense.

14. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. ORIKA DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE, OR THAT ANY AI-GENERATED OUTPUT WILL BE ACCURATE OR SUITABLE FOR YOUR PURPOSES.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL ORIKA BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY.

ORIKA’S TOTAL AGGREGATE LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO ORIKA DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

16. Dispute Resolution and Arbitration

Mandatory arbitration. Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or validity thereof, will be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules. The arbitration will be conducted by a single arbitrator and will take place in Wilmington, Delaware, or at another location mutually agreed upon by the parties.

Class action waiver. You agree that any arbitration or proceeding will be conducted only on an individual basis and not as a class, consolidated, or representative action. If for any reason a claim proceeds in court rather than arbitration, both parties waive any right to a jury trial.

Exceptions. Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement or misappropriation of intellectual property rights.

17. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws principles.

18. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the dashboard at least thirty (30) days before they take effect. If you do not agree to the revised Terms, you may cancel your subscription before the changes take effect. Your continued use of the Service after the effective date of revised Terms constitutes your acceptance of them.

19. General Provisions

Entire agreement. These Terms, together with the Privacy Policy and any executed DPA or order form, constitute the entire agreement between you and Orika regarding the Service and supersede all prior agreements and understandings.

Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Waiver. No waiver of any provision of these Terms will be effective unless in writing and signed by both parties. A party’s failure to enforce any right under these Terms does not constitute a waiver of that right.

Assignment. You may not assign or transfer these Terms or your rights under them without Orika’s prior written consent. Orika may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets.

20. Contact

If you have questions about these Terms of Service, please contact us at support@withorika.com.